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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is push the Help button, which is present on each and every page. A pop-up menu will show up. It includes detailed info about all the operations that you can carry out on the page in question. Each popup appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive collection of educational videos illustrating how to work with our web hosting Control Panel. They're designed for those of you who want to see how things are getting done rather than only reading articles. In this way, anyone can quickly become familiar with our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you searching for, have a glance at our comprehensive Frequently Asked Questions database, which includes questions asked by actual persons and offers real solutions. We regulary update our Frequently Asked Questions section with new Q&A's so as to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can touch base with our excellent team of customer service technicians available 24x7 and ready to assist you with any query. Each trouble ticket you send will be replied to in less than sixty minutes (the average support ticket response time being about twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 166977

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com